Policies
Returns and refunds
If there is a problem with your order, send us the information to review the case.
Draft awaiting approval. Final terms require Terequeo confirmation and legal review where appropriate.
New and second-round items
The final returns policy is awaiting approval. No return period or automatic final-sale rule for pre-owned items is established here.
Condition and description
Review details and photographs before buying. Disclosed wear must be distinguished from undisclosed damage or an incorrect product.
Damage or differences
Send your order number, a description of the issue and photographs of the item and packaging. Keep both while the case is reviewed.
Arranging a return
Contact Terequeo before shipping the item. Eligibility and instructions will be confirmed under the approved policy and the case; return costs are not presumed.
Cancellations
Contact us with your order number if you need to cancel. Cancellation depends on order status and must be confirmed; it is not guaranteed automatically.
Refunds
Authorized refunds are handled through Shopify. Amount, method and timing must be confirmed when the case is resolved; no refund timeline is published.